WE ARE HERE TO HELP
SaturnOS Support
For account access, billing, privacy, shared-board, or beta-testing help, email the SaturnOS support inbox.
Contact support
Include the email on your SaturnOS account, what you expected to happen, what happened instead, and your app build number when available. Do not send your password, Apple credentials, API keys, or private financial information.
Email support@saturnos.orgAccount access
Use Forgot password? on the sign-in screen to request a password-reset link. Use Resend confirmation if a new account’s confirmation email did not arrive. Check spam or junk folders before requesting another link.
Delete your account
Open Profile → Delete account in SaturnOS. The app asks you to confirm before permanently deleting the account. If you have a paid Apple subscription, cancel it separately in Apple Subscriptions to prevent future renewal.
Subscriptions
Use Profile → Manage plan to see available SaturnOS plans. Use Restore purchases after reinstalling the app or signing in on a different device. Apple handles charges, renewal, cancellation, and eligible refund requests.
Report safety or privacy concerns
Email support with the subject “Safety report” or “Privacy request.” Identify the board or account involved without copying more private content than necessary. During beta, response times may vary, but urgent account-security reports are prioritized.
TestFlight feedback
External testers can send feedback through TestFlight or email support. Screenshots are helpful, but review them first to make sure they do not expose private board content.